Service Delivery  

Service Delivery Standards

Chakdah Municipality in its drive towards preparation of the Citizen’s Charter has reviewed each process based on the Municipality’s internal assessments and citizen’s feedback and standards have been established for all services provided by the Municipality. Specific details relating to key services within each activity and the standards for these services are detailed in the Citizen Charter as detailed below :

Sl. No. Department Services Service Condition Service Standard      (in days) Responsibility Condition to apply
1. Health Birth registration & issue of birth certificate Birth in house & applying within 1 year Within 7 days from the date of application S.I. As per Municipal Rule. If the registration is done 30 days after the birth then affidavit from the court will be required along with other necessary documents.
      Birth in house & applying after 1 year Within 7 days after receiving S.D.O’s approval   All relevant papers are to be submitted as per Municipality rules.
      Hospital delivery Within 7 days of application and after receiving Hospital records   All relevant papers are to be submitted as per Municipality rules.
    Death registration & issue of death certificate Death in the hospital Within 7 days from the application after recorded in the hospital S.I.  
    Death registration & issue of death certificate Death in the house
Applying within 1 year
Do    
      Applying after 1 year 7 days after receiving permission from the S.D.O.    
    Correction of records   Within 7 days from the application   If any mistake is made by the Municipality
    Cesspool, water tank, trolley, ambulance Relevant
Documents along with requisite application fees to be submitted
If available, on the same day S.I. As per the Municipality rule and approval from the authority.
    Food License (Renewable annually) Relevant
Documents along with requisite application fees to be submitted
Within 7 days from the application    
    Road cleaning of the Municipality   Once every day    
    Cleaning the drains   Every
7 days
   
    Clearing the vat   Once in
3 days
   
    Removal of dead bodies of animals   Within 3 – 4 hours of getting information    
2. License Registration and issue of trade license (Renewable annually) Relevant
Documents along with requisite application fees to be submitted
Within 7 days of application License Inspector Provided permission from the Authority
    Issuing license of rickshaw, van bullock or horse cart (Renewable annually) Relevant
Documents along with requisite application fees to be submitted
Within 7 days of application    
3. Civil Sanction of Site plan Relevant
Documents along with requisite application fees to be submitted
Within
7 – 10 days
S.A.E. Following the Municipality rules and approval from the Authority
    Sanction of building plan   Within 10 days from inspection of the site   Following the Municipality rules and approval from the Authority
    Complaints i) Illegal construction Within 24 hours *   - do -
      ii) Filling of ponds Within 24 hours*   - do -
      iii) Roads / drains Within 24 hours*   - do -
    Renewal of building plan (within 2 years)   Within 7 days    
    Issue of different certificates of P.W.D.   Within 7 days    
4. Water a) Water connection for domestic purpose Relevant
Documents along with requisite application fees to be submitted
Within 7 – 10 days S.A.E. Provided the sanction from the authority and proper water pressure
    b) Cleaning of ferrule   Within 48 hours    
    c) Replacement of ferrule   Within 48 hours    
    d) Complains regarding pipe lines and tube wells   Within 7 days   Following the Municipality rules.
5. Electricity Complaints for street lamps or phase   Within 10 days S.A.E  
6. Collection Water Tax
(Computerised Counter)
No tax will be taken if there is any mechanic-al fault or load shedding. Between 10.30 a.m – 2.00 p.m. on weekdays &upto 12 noon on Saturdays. Tax is to be paid every month. Rebate is given if paid in the same year. If the tax is paid in the next year, no rebate or fine will be charged. A fine of 10% per annum will be charged from the next year . Tax Daroga As per the Municipality rules and decision of the Board.
Previous tax receipt have to be produced.
    Holding Tax   Between 10.30 a.m – 2.00 p.m. on weekdays &upto 12 noon on Saturdays.   - do -
7. General Issuing of different certificates signed by the Chairman   Within one hour, if the Chairman is present in the Municipality C.A. Certificates and necessary documents of the respective councilor to be submitted in advance.
    Attestation:
Photo & Xerox In case of photo
I-card and for Xerox document, original document will be required.
  Within one hour (maximum) , if the Chairman is present in the Municipality   If the attesting authority is present in the ULB
8. Mutation a)Mutation Relevant
documents along with requisite application fees to be submitted 
Within 10 days Assessment
In charge
Following the Municipality rules and the Board’s decision
    b) Change of Name        
    c) Assessment of interim tax        
    d) Division of holding        
    e) Correction of name        
    f) Assessment Copy        
    g) Assessing Service Charge